Customer Testimonials
Jared was a great car salesman. He was timely, kept me informed, and always available for any questions I had. He is so dedicated to his job that he would even respond on his days off. I almost had to go to another dealership in order to get the vehicle I wanted (chip shortage issues for everyone) but he came through for me and got the sale. Erica was very friendly and quick to respond. She called when she said she would. Very prompt. Lastly the car transporters. (Dave and John I think?). They were so personable and down to ...
I'm 60 years old, and I buy a new or slightly used vehicle every two or three years, and I have to say that this was an,"Exceptional car buying experience". I live in a south western suburb of Chicago, where there are Toyota dealers about every 10 miles, yet Alton Toyota was the only car dealer that was willing to sell me a brand new 2022 vehicle at MSRP without adding an additional premium or charging me and exorberant dealer doc fee. Even before I set foot in the dealership, contacting them via internet and over the phone, they ...
We had made reservations months in advance, to rent a vehicle for our family vacation with one of the Nationally recognized car rental companies, only to be told despite our reservations they didn’t have a vehicle for us. I was unaware Mungenast offered rental service. I called the Alton location and spoke with Julie, she came to our rescue, on extremely short notice got us the perfect vehicle for our family, beyond affordable price and clean as a pin! Mungenast you have my lifelong business!!
My wife and I were very pleased after purchasing our used 2015 Subaru Forester from your dealership in September of 2020. We started shopping for a used Subaru back in July and spent hours upon hours looking at online listing sites and visiting several dealerships. Without a doubt, our experience at Alton Toyota was the best experience we've had since we began our search. Not only did you have the car I wanted, but your staff was genuinely friendly and provided a refreshing balance between being attentive and giving us space to make decisions. I applaud the ownership and management for ...
Sales and service were amazingly patient and answered all my questions. Clean and we'll maintained Veteran owned business. As soon as I see a certified vehicle I would buy.
Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple ...
Very accomodating and looks out for my interests; service was completed as promised and quality of work was very good. Great experience overall, and I would return for further service.
Chris Anderson and Erica Price were wonderful to work with and made leasing my new painless. I would highly recommend either of them to any of my friends and family. The are truly assets to the Munganast dealership.
Taking your vehicle in for service here at Mungenast Alton Toyota will change the way most of us used to feel about leaving our vehicles with the average mechanic. After purchasing my first Scion here, It didn't take me long to realize just how much my confidence level towards "service" had increased. I soon learned that when I left my vehicle with these service personnel, that "old feeling" was gone! So much so that the following year we purchased an additional new Scion. I usually try to do business with Josh Kassler when he's ...
Mark in service finished my car early so we could leave for our trip. He kept us up to date. Julie was over the top. She couldn’t do enough for us!
Brought my 2009 Matrix in for oil change, alignment, airbag recall, some small service items. Was given 5 star treatment by everyone I came in contact with. Because the airbag recall took a long time, the dealership provided a loaner vehicle so there was absolutely no waiting involved. The service adviser, Mike Young, kept me informed as to the status of the vehicle. Will continue to use this dealership for all future service. We are looking to purchase another Toyota in a year and will definitely be heading up to Alton.
I have done business with this dealership and always with Gordon Carver, he is tops with us. Great Company and salesman always polite, business like. Thank You for the pleasure doing business with you and Gordon HE IS TOPS!! Jerry Heavner
I have been buying cars from Mungenast going back to 1983. Everyone there is friendly and makes me feel welcome. No one touches my cars but my Toyota dealership. I have them serviced by the book and they never break down. Mike recognizes my voice on the phone and schedules my service needs around my schedule. He makes sure any discounts available are applied even if I am not aware one is available. I am a happy customer.
Very good but too long wait for oil change service. Took 1 he 44 min. People were great and comfortable accommodations. The wait time is my only complaint.
Alex and Evan were both great to work with. Test drove with Alex, he explained all the details of the car to us. We looked at other car lots and their salesman didn't explain anything about the cars. Your salesmen continued to work for us to get a good deal. This is our third car to purchase from your dealership. We will continue to recommend your dealership to our family and friends. On a final note we would like to thank Alex.
Julie runs the rental department at Alton Toyota. She treated me like family. She always takes care of me. My rental car is clean and pulled up for me when I arrive. And she has the best prices around and lots of cars to choose from. I like the fact that the rental department has clean smoke free new cars to rent. She runs her department professional. LOVE LOVE LOVE.
This is my first review I've ever written on anything on the entire Internet. I've been to a lot of Toyota dealerships (I drive further to come to this location) and this one is my favorite as far as the customer service aspect. I consistently receive great and fast service. I feel so spoiled and Josh never gets impatient with my 101 questions; even if it is about a simple oil change. He guides me thru everything and works as someone of genuine integrity. Nothing against anyone else, But Josh was the first service rep I've dealt with ...
I brought my 08 Rav4 in for service because it was making a squealing sound. I figured it was probably a bad belt and/or pulley, which is what they found. A couple days later they called saying the vehicle was ready so I road my bicycle 16 miles to pick it up. After I payed I hopped in the car, noticing they washed it inside and out. I turned the engine over and it was still making the sounds. So I pulled right back into the service garage and said "this sure sound fixed to m." I probably wasn'...
In addition to my regular service, they went out of their way to save me money on a new tire. I was so impressed by their honesty
Our salesman Matt Bauman was very polite, professional and respectful. He was not pushy and let us take our time. He answered all our questions and was very knowledgeable. He made the whole process painless and even fun. We feel we got a fair price and and great car. We also had made an appointment for service the following Saturday. We were just as impressed with service advisor Stefanie Ward. She was polite, courteous and very helpful. Our vehicle was finished when promised. We will definitely shop at Mungenast Toyota again for any future vehicles and will tell our friends ...
I recently helped my mother purchase a 2010 Prius at Mungenast Alton Toyota-Scion. The experience was nothing short of excellent. Matt Bauman, our salesperson, was wonderful, knowledgeable, and made the process painless and fun. Trudy in the finance department was also great to deal with.
I take all my vehicles and my daughters Camry to Alton Toyota. Six vehicles in all. Last servicing was done on 11-25-2014. Kevin Gryzmala made arrangements to get my 2007 Tundra Limited in on 11-24-2014 and completed on 11-25-2014. I chose to drop it off and left for a day. That way there is no rush, in case another customer has an emergency issue, it can be handled. I had an oil and filter change, they fixed all recalls, replaced both wiper blades (New type of high quality) priced higher than I normally would pay, but not by ...
I went to the dealership Saturday afternoon to look at a Hyundai Sonata that was on the web site. I was told that that specific car (hp9400) had been sold that morning. Well, it had been on the site for 3-5 days already, so I figured I was too late. Now, here it is Monday afternoon, and that exact car (hp9400) is on the website. Confusing to me is what it is. It seems to me that I was lied to. I don't really appreciate that at all. I may not trust this dealership ever again. Your loss.
First time buying my car, I would like to thank Patrick for his amazing help! He is 100%, the best person, ever. I will be recommending him and this dealership to anyone I know wanting a car. I bought a Toyota Prius 05 in amazing condition, everyone worked hard to get me a good deal and I appreciate every single one of you!
Albert was very knowledgable about the cars and explained everything thoroughly. He was very helpful and I will recommend him to my friends. I will be back to see him for my next car.
"I'd like to take this opportunity to thank Albert, for helping me with leasing my 2014 Toyota Camry. Your professionalism, knowledge and pleasant demeanor have made this the most comfortable and easiest car purchase ever. I will also continue to recommend your company to all my friends and business associates. Thanks again for making the purchase of my new Toyota, a pleasurable experience." - Angela. K
Everything about my experience was wonderful. Rick and Albert were polite, respectful, and accommodating. I very much enjoyed doing business with them, and will certainly come back to this dealership in the future.
Kevin Gryzmala does a great job, he is very knowledgeable and explains everything in detail. He always gets my car back to me in a timely manner. That means a lot to me. Thank you Kevin! The people you have working for you are very prefessional and pleasant. I also like that you follow up on your work with a phone call and letter. Keep up the good work. You have my business in the future. Thanks, Happy Customer
I brought my car in for a recall. I also mentioned a rattling which started in the past day or so. They checked it all out and said the air filter was missing and the canister was left open. I will never take my car anywhere else for so much as an oil change since apparently the last place I used took out my air filter and failed to tell me! What next, they won't remember the oil? All work done at this dealership has been 5 stars! I have to say there is one service person that I do ...
Great experience. Very informative. Great atmosphere. I asked about my belts and was told everything was okay. This tells me that they do not try to gouge the customer.
My wife and I had the Toyota Highlander SE catch our eye as we felt it was time for a new vehicle for myself with our growing family. After a poor experience with another local metro-east Toyota dealership that involved a low-ball offer for my trade-in and a rude ending courtesy of one of their sales managers, and I was eager to find a better deal and friendlier staff. I sent out requests for onlines quotes for the vehicle we were interested in and was immediately contacted by Gordon the next day. I told Gordon what we were looking for. ...
I bought a 2013 Prius 3 from Mungenanst Toyota using the USAA car buying program. This dealership was the only dealership of all the dealerships USAA referred me to that would make an effort to get the sunroof option with the exterior/interior color combination I wanted (Sea Glass Pearl/Misty Gray)... and I got it! Evan was professional, friendly, and very knowledgable. He coordinated with other dealership personnel to find the car, get the car to the dealership, have everything installed, and ensure I was satisfied before I signed the paperwork and forked over the check. The prices on both the ...
We got a price online of $20,900 for a 2012 Camry and called about it, talked to Evan who said they had five vehicles at this price. When they started the paperwork we noticed their was an additional $549 for accessories which all of a sudden was added on, talk about misleading! Nothing was ever mentioned about this when we initially called and we made a 30 min trip for nothing. Needless to say we felt as if they were trying to take advantage of us and we walked out. We are shocked that this dealership would pull something like this as we have ...
We have always had great service from Alton Toyota. We bought our 1st toyota from a St. Louis dealership but for the convenience we took it to Alton to have serviced. Because of their service department (especially Brian Pruiett) when it was time to trade, we went straight to Alton Toyota and now we are on Toyota #4. They are very professional and we appreciate the coupons they send us, every little bit helps!
this dealership is GREAT IN ALL DEPARTMENTS i keep coming back because they treat u like family and i would recomend to every one JULIE WALKINGTON is awsome person down to earth and treats you great she makes a bad experinece turn good they give you a good feeling after you leave a GREAT PLACE TO GO FOR ALL YOUR CAR NEEDS
I recently purchased a new Toyota Camery from this dealership, everyone was friendly and professional. Stephen Fodge assisted me and kept me informed through each step of the process. Stephen was GREAT! I was able to drive my new car home the same day!
Great dealer - went there with the idea of buying a hybrid. Stephen Fodge was terrific to work with. He found us the car we wanted and helped us negotiate a great deal. He was very easy to work with and kept us fully informed every step of the way as we were waiting for the car to arrive. My wife had to bring the car back a couple of days after we purchased it to get some extras installed, and her experience with the service department was exemplary! They were prompt and efficient with her appointment, and everything was ...
I rate this dealership great for service but mainly because of the courtesy, friendliness, attention and knowledge of employee, Brian Pruiett. I will always request him regarding my service issues and maintenance. I am a female purchaser of a vehicle from Alton Toyota. Every vehicle I have ever had, I purchased from Alton Toyota even when they sold Dodge vehicles. As a woman, Brian does not make me appear stupid when I tell him of an issue that I have with my vehicle. He explains things to me along with cost and try to help out with any issue I ...
My first visit to Alton Toyota for service. The entire facility was spotless. All amenities were available. Every person was eager ro answer questions and to be helpful. Hard to find this kind of service these days. Tom Lawrence
I had a 2008 Camry with an oil comsumption problem at 85,000 miles. I had a 100,000 mile warrenty and took it back to the dealer I purchased it from (Jay Wolf, St. Louis). Every time I keep changing to make it a covered repair. They told me I had to call Toyota, that I could get better results than they could. They offered to tear down the engine at a cost to me of $2,000 and it would be covered IF they found something wrong. I thougt this was crazy, they then offered to tear it down, but I would have to pay ...
Whenever we need any work done with any of our cars, the service advisors, from the manager to the owner, have been extremely helpful and professional. We were referred to this dealership by friends in St Peters,MO some years ago, and have been satisfied with the two Priuses we bought and the service we receive for all our other cars. Mike Young,especially, has been a wonderfully knowledgable contact for any issues we've had with our cars. Thanks to Mike Young,Kevin, Bryan and all the other workers there. A.G.S. Godfrey.IL.
Nancy is the parts driver for Alton Toyota. She is always very friendly, prompt, and very professional everytime she delivers our parts. She is always dependable and definately an asset to your company. Andy's Auto Body, Alton Il.
Happy with new car! Brought it in for 1st service- it was fast and the people were great! Mike even walked me out to my car. Awesome service. Kris King
Our entire experience from looking for the right vehicle, to actually acquiring it through delaership financing, was very positive. I would have to say this was the easiest car purchase we have ever made. We got exactly what we wanted at the price we could afford. Our salesman was awesome, and the finance assistance was courteous and confidential. Our vehicle was delivered in mint condition and our salesman told us all of the features before we drove off the lot. Thank you for such a pleasant experience.
I was looking for a used Prius for my oldest son. Mungenast Toytota was my FIRST choice! This is my 3rd purchase from Mungenast Toyota (This does not include helping my mother purchase her 09 Prius). I requested Gordon Carver because he is friendly and represents Mungenast Toyota extremely well. I trust this guy! You should be proud of him! Like always, Gordon was very helpful. He put no pressure on me or my sons as we negotiated a purchase price. He explained all the features the 2004 Prius offered and the history of the vehicle. He even offered us a soda ...
I visited the Dave Mungenast Toyota in Alton Illinois on December 20, 2011, concerning a 2008 Highlander that I had bought used from the Dave Mungenast Lexus dealership in Manchester, MO. I had an unusual problem with an internal part that had broken on the driver's side door that was making constant noise. Initially I had contacted Ms. Laura Hamilton, service consultant at the Lexus dealer, and she called the Toyota store and explained the problem to Mr. Josh Kassler, Service Advisor. She gave me the contact information that I needed to resolve the issue. A few days later I made an ...
We have never owned a toyota. We went looking for a car and ended up going to Mungenast Alton toyota. Because of the service that Brian had given us at the dealership when it was a dodge dealer my husband decided to heed Brian's and Erika Price's (sales person) advice and buy toyota, in fact we feel in love and bought 2 cars in 5 days! The service we receive is absolutely EXCELLENT! Everyone goes above and beyond. You will never find a dealership that gives this kind of service.
Thanks to Brian Pruiett for making another service visit painless. I currently own 3 Toyota vehicles plus a Scion. Every 2-3 months one of the vehicles is ready for routine maintenance. So I spend a lot of time dealing with the Alton Mungenast service department. I cannot recall having a bad experience during any of my numerous service visits. All of the personnel that I have dealt with over the years, from scheduling to paying, have been very professional and accommodating. I will continue to use their services and would recommend others to give this service department a try.
We have used this company for years and very pleased with the sales people,the service department and we love both our cars. The service department is very good about pleasing the customer. They back up their work. Brian is always a pleasure to work with. He makes sure the job is done well.
They were very friendly and curtious and efficient and detailed oriented. I would recommend them to friends and family and other contacts. I will come back.
I had dealings with Kevin..He was a great guy and very friendly. Would deal with him and this dealership again. They were great and I had no problems
I have purchased 3 new cars from Mungenast, most recently 2 Corollas. Rick Gillis was very attentive, knowledgeable, and timely with his replies to questions. He continues to make sure that I am a satisfied customer even after the deal is signed.
This dealership is world class. They have been honest in dealing with me. Making sure I understand what maintenance is required, nothing more and nothing less. If there are discounts available that I do not know about, they tell me and let me claim them. Work has been done right every time except for once. Then they went out of their way and worked as a team to make it right. They follow up with me after my visit to make sure I am still satisfied. It is quite obvious they appreciate my business and want to keep it.
Very friendly, service was completed before promised time. Nice waiting room with wireless access. Only complaint from prior service / sale - I was contacted for too many survey's. I appreciate that they need to know how they are doing but it seems like I received a follow up call daily for a week.
Julie is a wonderful employee. She's professional, friendly, knowledgable and helpful. I rented a Rav 4 and Julie made sure everything was handled properly and that I had all the information about the vehicle that I needed. She really made the experience a pleasant one. Alton Toyota is very fortunate to have her on staff. I have been a customer of Alton Toyota for many years and this was the first time I used the rental department so I was very pleased with the service.
We went in to look at a used Jeep Cherokee and would have probably walked if it wasn't for Doug. He was awesome to work with. He wasn't pushy like some sales men. He seemed to really know his stuff and was a pleasure to work with and just to talk with. The sales manager was a different story. If we would have had to work directly with him, we would have definatly been walking. The trade in value on our current car of $100 was a slap in the face. He should have just told us that they ...
Great experience. I had one day to "close the deal" and Tim and Trudy took great care of me. I would definitely refer friends to Mungenast for help.
The entire dealership experience is radically different than any other experience I had had with dealerships in the past 45 years. The service department went above and beyond when I wanted to have my windows tinted. I was contacted by the manager of the company that installs the window film. I was given a top-of-the line Avalon to drive while my installation took place at no charge. When I returned to pick up my car (it was washed--standard policy after service), the service manager came over to talk to my husband and me about the care of the film and asked ...
Cory stayed after work one evening to talk to us about a van and was great to deal with over the phone. We drove over 2 hours on a Saturday to buy a van and our experience was great, they staff was very patient to finish the deal even after closing time on a beautiful Saturday. Thanks!
This is the 6th car we have purchased at Alton Toyoya in the past 20 years. From Sales to service to the Fiance dept. these are all top rated people to deal with. All very friendly and always willing to go out of their way to make sure you are satisfied and well taken care of .
My wife and I were very pleased with the service we received. Eric was knowledgable about the car we bought, and Dan helped us to find a package that was right for us. Rick was very friendly. He stopped by frequently to confirm that we were doing alright. Kyle greeted us as soon as we got in the door, and Micah was very informative.
Doug was awesome to work with our schedule was very busy on the day we purchased the SUV, but this never once bothered Doug, in 2009 we purchase a car from another dealer in Alton and we had a horrible experience, and we expected some of the same things to happen, and we were pleasantly suprised that on Friday 5/6/11, when we came into the store Mike had called to ask questions regarding the car and when we arrived, the dealer, Doug was ready to show us the car and ready for us to test drive it, he was aware of all ...
Liked dealing with Eric, No pressure sales person. All around good experiance.Eric was easy to work with as well as the rest of the people at the dealership. Just a good dealership all around. Financeing was easy and not at all painful. I never thought I would own a Toyota, but it was not a bad choice at all.
Eric stayed late, replied to text questions and provided me a good experience in buying this car. Eric was knowledgeable about the car and was able answer all of my questions quickly. Eric's willingness to work with me via text and email was the deciding factor in this purchase.
I am very pleased with the concern and care of the salesman, Doug. He was so very helpful and did everything he was able to get me in a new car the day I went in. He worked with me through every aspect of the car buying experience and has made me not only a very very satisfied customer, but I will definitely be a repeat customer. His knowledge of the car, financing, and his ability to satisfy the customer was amazing. I will recommend Dave Mungenast Toyota to any one I come across in search of a new car! ...
The service was carried out very quickly. I was given a ride to work and back for pickup. Mike Young, the two young men who took me to and from work, and the cashier were all very friendly and courteous. I can't recommend this dealership too highly. I have found all their employees to be honest, friendly, and helpful.
This is the third vehicle I have purchased through Gordon and will not use anyone else. Told him what I was looking for, price range I wanted, and ended up with a great vehicle we love. The service department is also great. I have had warranty work done in the past, never a problem.
We were in the market for a used Camry, thanks to the price of gas. They had a 2011 Camry with only 20K miles, cheaper than most 2008's out on the market. It was a quick sale for them. Justin knew what we wanted and was great working with him, I would buy for this dealership again.
Although my original intention was not to purchase a car, after talking with my sales rep, Eric Krumm, it was obvious that this is the type of dealership that focuses on earning a customer rather than simply selling someone a car. Each member of the team with whom I spoke was equally helpful, leading me in the direction of the car that was the best deal for me. After completing my work with Eric, I had the pleasure of working with the finance manager, Dan Ley. Again, he did not try to pressure me into buying anything; rather, he explained ...
I buy a diffrent car every 1-2years and have met many dealers. Sydney was very friendly and honest. If he didnt know the answer to a question he would say so and find the answer and didnt BS and act like he knew. All of the other staff I interacted with was also equally as kind and easy to approach. They gave me a great trade value for my car and a great price on the one I purchased. I am really glad i got my car there! I have told several of my friends about them! It really ...
Very smooth transaction, felt welcome from the beginning, will do business with again and refer friends and family there. After we decided on the purchase we were in and out within an hour, at the same time we did not feel rushed at all. However while we did wait for a bit they had a great lounge with beverages and snacks
I had a great experience there. Doug was awesome!!!!! So so nice and quick! The finance guy was just as great. They were both down to earth and friendly. Made conversation even not about the car. I got a camry and its amazing, I am very happy with my choice and the service I got!!!
Great service! Great employees! Fast and friendly service! The car was exactly what we wanted. The car was cleaned and ready to go. The price was the best in the area. I couldn't justify not purchasing this vehicle. The salesman was honest and upfront about all information he knew about the car.
My husband and I wanted to trade in our SUV for a recent model Honda Odyssey with low miles. Sid was very easy to work with and we couldn't be happier with the van. I will add that we got a very fair price for it and our trade in! I wouldn't hesitate in telling any of my friends and family to visit this dealership and ask for Sid.
best dealership any where. I love my service man Brian and he always helps to to pick just the right car for how I drive And Gorden Carver my salesman is the only one I want to deal with. He is always honest aand up front with me. I have bought 7 vehicles from this same dealership so far and have never been unhappy with any of them. I have never had any problems with the cars and the service dept. is first rate. THE BEST EVER.
The dealer provided great customer service! The dealer was honest and nice. His patience and flexibility made it easy to buy my new car! He was willing work around my schedule in order to provide me with ease in buying a new car. The overall experience of Alton Toyota will keep me coming back everytime!
I have now purchased two Toyotas from the Mungenast dealership in Alton. I am constantly amazed at the personal approach to their customers. No pressure, always open and friendly, they are the right mix of professional and service. They like each other and work well together, and they treat ME like I know something! They work WITH me, not AT me. There are a number of reasons I will remain loyal to this dealership!
The entire purchasing experience went well. Our sales person, Erica Price, did an excellent job of working with us to find the vehicle that best fit what we were looking for. The financing person was very friendly as well. The dealersip is a nice place to go, very clean.
I have purchased several vehicles from this dealer. In addition, my family and friends have bought cars based on my recommendations and sharing of good experiences. The customer service has always been exceptional from the salespeople to the service department to the buisness office. I really appreciate their attentiveness and desire to deliver exceptional service!
Used Internet sales listing, coordinated a basic 'offer' via telephone prior to making trip to Illinois,and it ended up being worth the trip. My only complaint would be the delay in completing paperwork with 'finance' (primarily due to an illness and vacation?), even though I paid in full...
My wife and I recently purchased both of our vehicles from Geoff and fully intend to return to him when the time comes to replace either vehicle. Geoff made the entire purchasing experience effortless and enjoyable. We simply explained to Geoff what we were looking for and as he said, we left the rest to him.
Erica was very helpful in finding the exact features on the 2010 Highlander that I wanted in the color that I preferred. I took delivery in the time frame that I wanted and was able to take advantage of a great financing deal. I have had my car back to Mungenast for routine service (oil change, tire rotation) and have been completely satisfied with the customer service and quality of the Service Department. I would, and have, recommended them also. My family has bought 4 new and 2 used Toyotas from Mungenast in the past 5 years and we plan to continue to be ...
I was extremely pleased with our sales person and our experience dealing with Mungenast Toyota. Corey did not apply any pressure and gave me time to decide about the deal they were offering. I definitely will recommend the dealership with Corey as the sales person to ask for.
Erica was wonderful! very friendly and helpful and very concerned about the veichle I wanted and could afford and not what she wanted to sell me. Andrew was also very friendly! very helpful and answers all my questions willingly. Receptionist at the lower building was awesome! Friendly, talkative, and very sociable. She even came and stood outside to wait with me while they cleaned my car. She also, made floor mats available when the car didnt have any! I really appreiciated someone so eager to make the customer happy!! (we even named my car 🙂 )
I dealt with about 6 employees of your dealership during my 2 day visit which ended with my purchasing a 2011 Sienna.From the greeters to the salespersons,to the sales manager, to the finance officer, to the parts department and finally to the ladies that called me after the purchase. Each and everyone of them were friendly, helpful, and very understanding of my particular wishes. They were not pushy in trying to make the sale, but rather wanted me to be sure that I was purchasing the vehicle that we truely wanted for my family. I especially would like to acknowledge my ...
I have bought two vehicles from them in the last 3 months. Gordon, Ashley, and Dan Ley are great. Toyota obviously puts out great cars and suvs. So do a lot of other car manufactuers. So, what sets them apart. There really is not one area or another that stands out. It's the whole package. Maybe it's Gordon's cool Maui Jim sunglasses.
We had a really positive experience buying our Sienna. Due to circumstances at home, I could not make it out to Alton until 6:00pm. By the time that I decided on a car and we wrapped up all of the paperwork,etc the staff was staying over usual business hours to accommodate my schedule. The staff, especially Erica, really helped me to feel comfortable with the decision that we had made. I felt informed, all questions that I had were answered and I felt like I was being treated fairly. The staff was patient as I called home to discuss ...
I WENT TO ALTON TOYOTA DODGE IN MARCH AND TEST DROVE A SEVERAL USED CARS FOR MY DAUGHTER , THE SALED MAN WHO HELPED ME WAS DOUG LOVELL HE WAS A VERY NICE AND HELPFUL, EVEN THOUGH I DIDNT PURCASE A CAR THERE DU TO THE FACT THAT WAS JUST NOT INTERESTED AT THIS TIME,I WOUULD RECOMED ALTON TOYOTA.
I recently leased a 2011 Toyota Camry for my daughter from Dave Mungenast. This is my fourth vehicle that I have gotten from this dealership. The salesman that I always deal with is Geoff Valdejo. He is very friendly and wonderful to work with. He always takes his time with me and helps me get the best deal possible. I live over an hour away but I always go back to this dealership because of Geoff and the great service that he gives me.
Great experience with the deal. Above average trade in for my old car. Very competitive pricing on the new RAV 4. Easy financing and didn't have to wait very long. I've had all my follow-on service done here and I'm very pleased. I've referred two others to this dealer and the salesperson - both purchased as well. I'll buy from this dealer again.
This is our third purchase from Gordon Carver. He always has time for us even when he is extremely busy. If he is not available when we call, he always returns our call promptly. When we start talking about numbers, he is always willing to work with us and give a little. He is not pushy or demanding. We believe him to be an honest individual. We also recommend that he be given a large raise in salary. We hope that Gordon in still at Mungenast Alton Toyota when we purchase our next expensive automobile.
Friendly staff, easy to work with, good experience. We knew exactly which car we were interested in and drove away with it, at a good price, a few hours later. Our only complaint was that the finance department was understaffed that day and we had to wait over 2 hours to finish the paperwork for the deal. Everyone was very apologetic for the wait, but still wasn't much fun waiting around.
My 2007 Camry broke down on a Saturday afternoon so I called Alton Toyota and spoke to Mike Young in the service department. I thought nothing would be done until at least Monday but in a matter of an hour my car was towed to the dealership and I was leaving there in a rental car. I feel Mike exceeded my expectations and made the break down as trouble free and stress free as possible. When the car broke down I was expecting my day on Monday to be disrupted getting the car there and getting a car to drive but ...